Refund
Policy

YallaiG is committed to a fair and transparent refund process. This policy explains when and how you may request a refund for a purchased course or product.

1. Eligibility Window

Refund requests must be submitted within 7 days of purchase. Requests received after this window are not eligible for a refund.

2. When a Refund Is Granted

A refund may be granted when:

• You were charged in error or charged twice for the same purchase.
• The course was materially misrepresented in its published description.
• You did not receive access to the purchased content due to a technical fault on our side.
• The course was cancelled or archived by the platform before the scheduled delivery.

3. When a Refund Is Not Granted

Refunds are not provided where:

• The request is made after the 7-day eligibility window.
• You have already consumed a substantial portion of the course (for example, watched a majority of the lessons or completed quizzes/assignments).
• Access was revoked for a violation of our Terms of Service (for example, sharing or redistributing DRM-protected content).

4. How Refunds Are Processed

Refunds are settled manually via bank transfer. Once your request is approved, our team will process the refund and provide a transfer receipt. Please allow up to 14 business days for the funds to appear in your account.

5. Effect of Refund

When a refund is issued, your access to the purchased course is revoked immediately, and any certificate issued for that course is voided.

6. How to Request a Refund

To request a refund, contact us through the Contact Us page and include your order number and the reason for your request.